Refund and Returns Policy
Return & Refund Policy – GetSupplementsBD
Thank you for shopping with GetSupplementsBD (www.getsupplementbd.com). We value your trust and are committed to providing you with 100% authentic supplements. If you are not fully satisfied with your purchase, you may return it under the following conditions:
🔹 Return & Refund Conditions
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Authenticity Guarantee – If the product is not original, customers can check it in front of the delivery person. If found inauthentic, we will refund your money immediately on the spot.
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We also accept returns for damaged, defective, or wrong items received.
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This policy does not cover change of mind, customer preference, compatibility issues, or customer error.
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Refunds are only available in cases where the reason is valid and approved by our support team.
🔹 Return & Exchange Process
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To request a return or exchange, you must inform us within 72 hours of receiving your product. Exchanges are subject to product availability.
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You must provide the receipt/invoice for an exchange or refund.
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Products must be unused, unopened, and in the same condition as delivered, with original packaging intact.
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Items must be in new condition, unworn, unaltered, and free of damage caused by the customer. Otherwise, GetSupplementsBD reserves the right to refuse the exchange or refund.
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Refunds will be processed within 7 to 10 working days after approval.
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Each order can be exchanged only once.
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Unboxing video is mandatory for claims regarding damage, missing items, or wrong products. Claims without video proof may be rejected.
🔹 Delivery Timeline
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Inside Dhaka: 1–2 working days 🚚
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Outside Dhaka: 2–3 working days 🚚
✅ At GetSupplementsBD, we promise only 100% authentic supplements. Your satisfaction and trust are our top priorities.
